Frequently Asked Questions
Everything you need to know about our premium slush supplies and equipment.
What is the shelf life of your slush syrups?
Our premium slush syrups typically have a shelf life of 12 to 18 months when stored in a cool, dry place away from direct sunlight.
Do you offer international shipping for machinery?
Currently, we ship our slush machines and heavy equipment across the continental United States and Canada. Please contact our support team for specific shipping quotes to other regions.
What is the recommended mixing ratio for the syrups?
For the best flavor consistency, we recommend a mixing ratio of 5 parts water to 1 part syrup, though this can be adjusted slightly based on your specific machine settings.
Are your slush syrups suitable for vegans?
Yes, the majority of our standard fruit-flavored syrups are vegan-friendly and gluten-free. Please check the individual product descriptions for full nutritional data.
What is your return policy on food products?
Due to health and safety regulations, we cannot accept returns on opened consumables. Unopened syrups can be returned within 30 days, subject to a restocking fee.
How often should I clean my slush machine?
To ensure product quality and machine longevity, we recommend a full strip-down and sanitization of your equipment at least once a week.